What Travel Agents Need to Know About Corporate Travel Today

This is rightly named as the age of traveler-centricity and with the evolution of the new era of personalized travel; it is leading to research and development of a host of new so-called intelligent services. The command-and-control perspectives of traveling have changed a lot from the past and the focus has shifted more on the traveler and the productivity of each trip. It has become essential to maintain that the travelers have the greatest return on investment on each trip. New generations of young employees and managers, who have been growing up and dwelling in a digital age, are moving up the ranks as travelers. It has become essential to recognize the need for greater flexibility acknowledging that the employees who travel on corporate trips also consider a percentage of their trip to be a leisure outlet. With increasing globalization and rise in companies sending their staff overseas to network and connect with their offshore prospects/customers/suppliers, corporate travel is a highly profitable tourism segment. Before we talk about how tourism companies can better cater to business travelers, let us first look at why they prefer to use specialized corporate agencies over traditional agents

Why do businesses use Corporate Travel Agencies?

This might be the most basic question for a travel agency as to why they need to use agencies specializing in corporate travel when there are plenty of regular travel agents in the market. Here is the importance of corporate travel agencies who have online systems which allow business travelers access to their complete itinerary.

The following information is at the fingertips of the CTAs:-

• 
  
  
  
  
  
  
  
  
  
  
  
  
  full business itinerary details














• 
  
  
  
  
  
  
  
  
  
  
  
  
  up-to-date tracking details of flights (including delays or rescheduling)














• 
  
  
  
  
  
  
  
  
  
  
  
  
  transparent details about additional costs such as baggage fees or in-flight fees














• 
  
  
  
  
  
  
  
  
  
  
  
  
  travel alerts, if any, in the destined area














• 
  
  
  
  
  
  
  
  
  
  
  
  
  complete and up-to-date details about the visa procurement policies and identification required














• 
  
  
  
  
  
  
  
  
  
  
  
  
  currency requirement and conversion rates

What do corporate clients expect from Corporate Travel Agencies?

Negotiated Fares

The Corporate Agencies tend to have tie-ups with hotels, car rentals, flights etc. giving them access to lower fares which can be used only by the frequent business travelers. Discounted prices are not the only advantage though as they also offer flight upgrades, room upgrades, and VIP check-in lines as required.

In-depth information about the travel industry

Corporate travel agents have access to many travel resources and most importantly, quickly, than any other leisure travel agent. Additional information helps to make the business trips convenient and comfortable.

Changes in Itinerary

When an airline ticket needs to get rescheduled or cancelled, chances are the airline or the online service provider will charge lofty fees. When booking with a corporate travel agent, most of the times schedule changes can be done at zero or minimal extra charges.

Viable emergency contacts

It is important for the business travelers to reach the correct person at the need of trouble. Corporate travel agents have the experience and professionalism to relieve stress for both the traveler and the company.

What you need to consider as corporate travel increases?

Business Travel Barometer reported that corporate travel is witnessing an accelerated growth. However, when poorly managed, it may be no longer an advantage to companies and may, in fact become a burden. There are some factors which the corporations and CTAs must consider to get the best out of the time spent traveling.

Adopting a travel policy

The corporate must define a travel policy which is applicable to and respected by travelers at all levels. This policy should be used to establish the standards which will help to track the improvement of business travel. It will eventually help to reduce the costs of the entire package.

Do not limit the traveler's autonomy

The management is responsible for budgeting the travel policy which helps to improve cost management however, it is also essential to give a degree of autonomy to the traveler. The policy should be flexible enough to allow the employee to adapt the trip as per the situation.

Traveler's security should be a major concern

Business travelers need to have security in place. The company needs to stick to its definition of standards to ensure the employee's integrity. The CTAs should have reliable partners (travel insurance, airlines, hotel chains etc.).

Mobility and automation

To optimize time and ease the processes, the administration of management platforms should have automated processes. This means they should adopt mobile solutions where search options, travel alerts, ticket reservations etc. can be accessed quickly, easily and on the go.

Corporate Travel Trends in 2016

Corporate travel trends tend to change regularly. 2016 has also not been any different and the travel management companies (TMCs) and corporate travel agencies (CTAs) are quite focused to provide steady if not strong axis all over. A growing MICE sector, investments in mobile and big data and enhanced focus on duty of care are some of their areas of focus.

Rising prices

The consolidated buzzword among global suppliers, airfares, hotel rates etc. is the rising fares. It is sometimes the move of the suppliers to generate discounts which encourage travel if there is a strong decline in demand. A positive 2016 world economy has been bringing an increase in air fares of a few percentage points, hotels are expected to see 4%-6% rise in average global rates and the competition will remain moderate in the car rental services.

Duty of care

Risk management is one of the major points of emphasis for corporations. Corporate customers are allowing new policies and improved technologies to monitor employees' location in case of an emergency, especially when they are travelling to foreign destinations. For instance, Concur Risk Messaging helps to identify the travelers moving around in the world and alerts them with alternate travel arrangement as and when needed.

Focusing on MICE

Meetings industry is a major growing sector and the corporate travel trend is developing on it. The corporate travel agencies should better start aligning the various meeting procurement methodologies with its transient travel sourcing. One of the ways could be to broaden the variety of meeting services by incorporating incentive trips within it.

Investing in technology

A sharper focus on increasing value and becoming more traveler-centric can be done by bringing in mobile friendly technologies. Mobile and big data are definitely the two most significant technological investments which any corporate travel agency must focus to make their platform more appealing.

Business travel analysis after Brexit

Following Brexit, ACTE and CAPA shared their speculations. According to them, the greatest short-term effects on the travel industry will come from the weakening of the pound against other world currencies. Greeley Koch, executive director for the Association of Corporate Travel Executives said that the business travel industry will trend on currency fluctuations; with some companies taking advantage of the weaker pound and traveling more, while others may withhold business travel until world markets find their own level.

Impact of terrorism on corporate travelers

Travel policy makers and administrators need to be guided by rising terrorism scare. For executives and staff undertaking travel on behalf of businesses, the travel agents and corporate travel agencies (CTAs) should prove the reassurance for their safety through the travel policies. It is more than likely that the surveys conducted over corporate travelers reflect the general concern of the global business travelers about the spate of terrorism. However, there is no denying the fact that terrorist threat is changing the patterns of business travel. The key impact of this is to keep in mind that the companies providing travel services for business travelers need to enhance their focus on security and the associated risks in delivering the services to corporate clients. According to a recent finding, travel managers have higher estimation of their policy's effectiveness in addressing risk compared to skeptical business travelers.

Concluding

Although the corporate travel sector has continued to progress, there are a plethora of challenges faced by the industry. A rapidly changing consumer market, the emergence of new business models, the impact of technology, man-made and natural crises are some of the fulcrum points that need to be considered before planning corporate trips.

Money Savings Techniques

How to save more money is a simple question that often begets a simple answer, make more and spend less. This is certainly a case of easier said than done. Just like losing weight, all you have to do is just move more and eat less. I wish it was that simple. However, it's always harder to do because it involves changing our behavior.

More specifically, I'm talking about habitual behavior that we all rely upon. All of us have our own patterns of behavior at work, home, with friends, family, and even in money management. These behaviors allow us to rely on prior adjustments to maintain a sense of control over our environment. Its human nature to want consistency, reliability, and even predictability in life. Otherwise, life seems chaotic and we feel out of control. This can lead to stress and anxiety.

We can all agree that habitual behaviors help make life easier, but what if some products? A common example is someone who makes a good wage, but does not save. We do not want to alter the habitual behavior of approaching a good wage, but we want to change our behavior to be a saver.

Our saving habits most likely started in childhood. Our parents were our role models, but our socioeconomic status matters too. Many of those from a lower income family are very cost conscious even as they move into the middle class. They often keep frugal habits continuous learning more. These patterns from childhood can become deeply ingrained. Occidentally, the news reports a homeless man who has a million in the bank. He lives that way due to these deeply ingrained frugal habits from childhood.

If you were raised middle class or higher, you are likely to have less anxiety about money. But, you may end up saving less and spending more due to this complacency. I'm not saying you need to feel anxiety to save, but you do need a plan . It seems that the middle class, most of America, has fallen into this pattern of not saving enough for retirement.

By the time you are near retirement, your behavior patterns are well developed as a result of the many years of use. Changing these long term patterns is very difficult and often fails. It's natural to return to behaviors we are comfortable with. So, if we involve automatic savings before we receive the money , we do not have the nagging pressure of saving.

I like automatic savings because you often forget about it. There is no requirement to monitor or change your behavior as the amount to save is pre-arranged. The best automatic savings are the many retirement plans that invest your money pre-taxed, IRA, SEP-IRA, 401k, 403b, etc. You must maximize these plans whether there is matching or not . However, it's a mistake to stop there since we are still not saving enough even with these plans.

Because saving does not come naturally, we must have an after-tax plan like a Roth IRA or an investment account as well. Since this is after tax, you'll need to set up an automatic deposit yourself. The best method for all our savings is pre-arranged because we do not have to consciously decide to save each payday, we do not feel stressed or deprived, and are more likely to continue the saving program as a result. After all, Social Security is pre-arranged and its been successfully paying out benefits for a long time. We're just extending this model.

How much to save for leading up to retirement? Of course, this answer is different for each person. Some say 10% or 15% is good, but they are not retired. I'm retired and I can certainly tell you the more you save, the better. I forget percentages and save as much as I can . I notice that people adjust their lifestyle to accommodate whatever their income tend to be. Getting used to living modestly is a good idea and a prelude to retirement sustainability.

Many writers claim you'll need a huge nest egg of millions to last 30+ years in retirement. I see this as a narrow tactic to get you to buy their product. The truth is that income streams are the foundation of retirement for most of us , not a huge savings. Social Security, annuities, dividends and interest, and any work income are distributed to us over time. So, it's a continuous income stream that provides us with security and sustainability in retirement. In other words, do not panic if your savings are low, just work on maximizing the income streams.

A great method for reducing day to day spending is to use cash. When we pay with plastic cards, we become detached to the amount spent. Counting out the amount with cash heightens our awareness and reduces our spending (1). There are certain times when credit card protection is needed, but for day to day spending, cash can help balance your budget.

A realistic attitude is also needed to accept some economizing leading up to retirement. We know we have to spend less, but we do not want to feel deprived. So, our retirement identity is a successful person who creatively manages their money and lifestyle to adapt to the ever changing economic conditions of our time.

Money Saving Techniques:

1. Maximize your contributions to your pretax retirement plan

2. Set up additional automatic contribution to an after-tax retirement plan

3. Contribute as much as possible in the above plans

4. Use cash instead of plastic cards for daily purchases

5. Learn to economize and view yourself as someone who successfully adapts to the ever changing economic conditions

6. Increase you financial education with classes and investment clubs

1. Chatterjee, P., Rose, RL (Vol. 38; 2012) "Do payment mechanisms change the way consumers perceive products"; ideas.repec.org; Retrieved on 2-5-2014 from: ideas.reped.org/a/ucp/jconrs/doi10.1086-661730.HTML