BOTS Companion of a Modern Revenue Manager

Bots have become an important part of human life both, at the personal and professional front and their involvement is climbing new peaks with every passing day. They surround us in our daily life in the form of Artificial Intelligence, Search Engines, and Software. Part of it has also paved way for smarter and efficient revenue management for hotels fueling the debt that if humans should be irrevocably replaced with bots for this complex round the clock function. Although the practice may be at a nascent stage to draw concluding, it has certainly made a mark in the real of the hospitality industry and has become an indispensable part of any hotel revenue management.

Artificial Intelligence powered robots can analyze and synthesize large chunks of hotel data collected at various touch points in a fraction of seconds to present meaningful insights about the booking pattern, demand, guest behavior which is impossible to be grouped or processed by any amount of human workforce with the same efficiency as bots. It will not be an exaggeration to say that the Artificial Intelligence has sort of revolutionized the hospitality industry across the globe, enabling every business to improve on multiple fronts like hotel pricing, price optimization, revenue management, guest experience management, booking management, demand and even capacity optimization of properties.

Furthermore, these bots are also capable of analyzing trends and trace upcoming events in the town to estimate the rise in demand, providing enough room for revenue managers to tweak the pricing and availability instead of fire fighting the situation at the last minute.

Leading hotels have already started betting big on AI powered bots and poised to explore new ways to make bots a part of their business operations. One significant advantage bots have over humans is that they can work tirelessly 24X7 with the same precision. Hotel industry requires attention 24X7 and is one of the most dynamic industries with continuous fluctuations in trends, demand, and prices. That is where these robust machines have huge value to add to the revenue management realm. These invisible machines can not only quickly determine the best rates at a particular time for your property, (room rate optimization) but also advise the revenue managers on which segment to target and the kind of promotional offers to be run to maximize the revenue.

Another major area where hotels continue to hustle is direct bookings. Hotels have been continuously trying to improve booking numbers on their own website since OTA missions are touching skies, eating up a major revenue share of hotels. Hotels would be surprised to know that even in this area, bots can improve their game and help increase the number of bookings by a decent percentage. With advanced learning capabilities and rigorous analysis of visitor's purchasing behavior, AI powered bots can refine the visitor experience and personalize every visitor's journey to their needs and interests. This increments visitor engagement and reduces the cycle time of purchase leading to conversion on the hotel website itself.

This again brings us to the joke that wherever revenue managers can be gradually replaced by bots completely risking their roles and jobs in the industry altogether. The answer is obviously NO since these micro machines can only process and analyze only a set number of parameters in their decision and often neglect external market implications that may not be considered by such bots but are easily identifiable only by human revenue managers and this acumen is gained by experience.

Therefore, the ideal mix should be machine results mediated and supervised by human revenue managers. For eg, Pricing is one area which could have been automated with a reasonable amount of diligence and control of the revenue manager. Similarly, online reputation management can also be monitored with technology; however, a personalized approach will take you a long way. The key is to automate the processes that require minimum human intervention and involve human where necessary. This will help revenue managers to don more hats at the same time like exploring more avenues to maximize per guest audience and focus on other revenue increasing strategies.

Thus, witnessing the scenarios discussed above, we can conclude that the status of the bots is of a companion to revenue managers instead of a successor who will complement them at every step with razor fast information and analysis of the market and competition, enabling revenue managers to take informed decisions in no time and help them optimize revenues and drive the hotel towards new millions of success.

Human Resources Diplomacy

Human resource management is not always or solely the presentation of gifts. Sometimes bad news has to be delivered. We are not thinking here of bad news as in, "You're fired," in which the relationship is ended. Think instead of "You did not get the promotion" or "We will not fund that training in your case." It sometimes helps to be able to layoff at least some of the blame in such instances. Doing so can help preserve cordial relations between a superior and subordinate. In addition, hearing bad news from a third person may help the person getting the bad news to save face, a psychological fact of life that has a lot to do with the persistence of management consulting as an industry.

As for objectivity, it is sadly the case that some general managers are less than paragons of objectivity and virtue. Some are susceptible to corruption, some attend to private agendas, some are prejudiced, and some are simply capricious. To place the administration of human resources practices solely in the hands of such a manager is unlawfully to produce good outcomes. Moreover, to place the administration of human resources practices solely in the hands of a virtuous paragon can lead to (incorrect) feelings of caprice, corruption, prejudice, and so forth. Not all paragons have had the time and track record needed to develop the untarnished reputation that deserve, and an employee who is denied a promotion or rise by a paragon can be forgiven for sometimes confusing his own unhappy exit with managerial discretion exercised unfairly. And when an individual manager is given a lot of authority, even if she is incorruptible, the temptation to try to corrupt her might prove too strong for those who futures she will influence.

Even a line manager who is a veritable paragon of merit and who is recognized as such has a lot of concerns to balance. When some of those concerns involve measures of performance that can be affected quickly (such as product shipping date) and others involve noisier, long-delayed outputs (such as the manager's and firm's reputation with the work), line managers may make compromises that are not in the organization's long-term interests.

Individual line managers may not fully understand or appreciate the organization's human resources strategy and policies, and the long-term reputation sent with employees. This can be a particular problem in settings characterized by relatively high rates of managerial mobility, which can impede stability, consistency, and "memory" as far as human resources management is concerned. Simplicity, consistency, and clarity must be traded off against the complexities of real life.

For all these reasons, human resources experts in particular special areas can play an important role in advising and educating line managers; helping sustain a coherent and consistent human resources philosophy through the organization; and even, in some cases, acting as independent authorities or appealing officers, in case employees feel aggrieved by line management decisions.

In-the-field human resources specialists can also help in evaluating and improving the performance of line managers. It is perhaps difficult to evaluate performance in the area of ​​human resources strategy and policy formation, but even evaluating how well policies are implemented is difficult. General Managers have a lot of things to attend to, and it is therefore expected and natural that human resources will be pushed toward the back burner.

Promoting a culture that elevates the management of human resources, relying on intrinsic motivation of line managers to some extent. But some accountability - some measurement of performance - will support the desired culture. Specialists are likely to have the best training and widest range of evidence for conducting comparative evaluations of human resources performance. Hence, they are well positioned to provide measures of performance on which line manager accountability can be based and to counsel line managers regarding how to improve their effectiveness in formulating and implementing policies for their units.

Are You Embarrassed by Your Sales Manager Job Description Skills? Here's What to Do

Supervisors, and especially sales managers, acquire their outputs from the group they manage. This requires behavioral attitude that enhance the company and accommodating attitudes.
• These abilities are created predominately from:
• An enthusiasm for individual needs and perspectives
• An eagerness to invest time and commit thought to analyzing states of mind
• A feeling of equity or reasonable management

RESPECT FOR OTHERS 'SPECIAL PERSONALITIES

Typically the business manager will have to work his or her way up in the company and will have to amaze product learning, a database of loyal clients, awesome thoughts regarding development of sales, and incredible compatibility with partners and customers alike. However, there is a likewise scope for experienced transactions directors to be parachuted into an organization to convey a crisp way to deal with dealing with the business department. Sales managers now and then decide and build up sales territories in accordance with the organizations' development plans. He or she will likewise be in charge of setting standards and sale objectives for the business officials and the business group in general. Successfully working in as the controlling hand for the business team, the business manager will likewise outline the staff's training programs, create methodologies for the business group to work productively and urge collections to outperform short-and-long term targets.

INBOUND MARKETING MANAGER JOB DESCRIPTION

If you're in a promotion department then you simply need to move to an inbound approach, it's conceivable every thing you'll have to demonstrate the accomplishment of your inbound marketing program. If so, you'll likely be looking to hire a holding nothing back inbound advertiser, someone who can build and grow your inbound marketing system starting from the earliest stage. Search for somebody who is exceptionally self-motivated and flexible ... also, completes stuff (what's more, in case regardless you're trying to persuade your manager to make the move to inbound in any case).

21ST CENTURY DEALS SUPERVISOR

The business profession has changed over the prior decade as an after effect of advances in IT, the expansion of correspondence channels and automation. "The administration job is trying to understand the change and sale supervisors are critical to its prosperity," says one encountered sales director. Sale administrators today should comprehend IT system, perceive the force of web-based social networking, and be fully informed regarding sales and customer trends. He or she will be great with figures and ready to analysis measurements and always monitor deal figures and the group's execution, as indicated by agreed KPIs.

CAPABILITIES REQUIRED FOR SALES SUPERVISOR JOBS

Employer hiring stuff tend to search for applicants with a bachelor or graduate degree in a business organization with a concentration in marketing. Education in business law, economic matters, business administration, bookkeeping, arithmetic, finance, and statistics will surrender candidates a leg on the opposition. Computer and Internet skills are likewise valuable for record-keeping and information services. Many business supervisors are promoting inside from the business executive part. A few companies likewise offer confirmation programs, a capability that is turning into a standard among managers. The Institute of Sales and Marketing Management offers a scope of Marketing and sales manager job description add qualifications for expert business people from little Awards to larger Certificates and Diplomas. These capabilities are on the Qualifications and Credit Framework (QCF) and are directed by the UK government education controller.

RESPONSIBILITIES

• Work with Marketing to assurance predictable lead era.

• Work together with sales manager to make and prepare prospecting process.

• Work together with sales leadership to make and prepare lead capacity handle.

• Hire high-performing business people as indicated by HR staffing rules.

• Prepare new sales representatives to guarantee achievement.

• Oversee everyday execution of all business collections and deliver reviews.

• Work with sales authority to produce thoughts for sale challenges and motivational activities.

• Lead and timetable week after week or potential month to month group gatherings with deals group and administration.

• When you hire, an employee must be stated in sales manager job description that that Prepare and guarantee adherence to sales handling.

What Travel Agents Need to Know About Corporate Travel Today

This is rightly named as the age of traveler-centricity and with the evolution of the new era of personalized travel; it is leading to research and development of a host of new so-called intelligent services. The command-and-control perspectives of traveling have changed a lot from the past and the focus has shifted more on the traveler and the productivity of each trip. It has become essential to maintain that the travelers have the greatest return on investment on each trip. New generations of young employees and managers, who have been growing up and dwelling in a digital age, are moving up the ranks as travelers. It has become essential to recognize the need for greater flexibility acknowledging that the employees who travel on corporate trips also consider a percentage of their trip to be a leisure outlet. With increasing globalization and rise in companies sending their staff overseas to network and connect with their offshore prospects/customers/suppliers, corporate travel is a highly profitable tourism segment. Before we talk about how tourism companies can better cater to business travelers, let us first look at why they prefer to use specialized corporate agencies over traditional agents

Why do businesses use Corporate Travel Agencies?

This might be the most basic question for a travel agency as to why they need to use agencies specializing in corporate travel when there are plenty of regular travel agents in the market. Here is the importance of corporate travel agencies who have online systems which allow business travelers access to their complete itinerary.

The following information is at the fingertips of the CTAs:-

• 
  
  
  
  
  
  
  
  
  
  
  
  
  full business itinerary details














• 
  
  
  
  
  
  
  
  
  
  
  
  
  up-to-date tracking details of flights (including delays or rescheduling)














• 
  
  
  
  
  
  
  
  
  
  
  
  
  transparent details about additional costs such as baggage fees or in-flight fees














• 
  
  
  
  
  
  
  
  
  
  
  
  
  travel alerts, if any, in the destined area














• 
  
  
  
  
  
  
  
  
  
  
  
  
  complete and up-to-date details about the visa procurement policies and identification required














• 
  
  
  
  
  
  
  
  
  
  
  
  
  currency requirement and conversion rates

What do corporate clients expect from Corporate Travel Agencies?

Negotiated Fares

The Corporate Agencies tend to have tie-ups with hotels, car rentals, flights etc. giving them access to lower fares which can be used only by the frequent business travelers. Discounted prices are not the only advantage though as they also offer flight upgrades, room upgrades, and VIP check-in lines as required.

In-depth information about the travel industry

Corporate travel agents have access to many travel resources and most importantly, quickly, than any other leisure travel agent. Additional information helps to make the business trips convenient and comfortable.

Changes in Itinerary

When an airline ticket needs to get rescheduled or cancelled, chances are the airline or the online service provider will charge lofty fees. When booking with a corporate travel agent, most of the times schedule changes can be done at zero or minimal extra charges.

Viable emergency contacts

It is important for the business travelers to reach the correct person at the need of trouble. Corporate travel agents have the experience and professionalism to relieve stress for both the traveler and the company.

What you need to consider as corporate travel increases?

Business Travel Barometer reported that corporate travel is witnessing an accelerated growth. However, when poorly managed, it may be no longer an advantage to companies and may, in fact become a burden. There are some factors which the corporations and CTAs must consider to get the best out of the time spent traveling.

Adopting a travel policy

The corporate must define a travel policy which is applicable to and respected by travelers at all levels. This policy should be used to establish the standards which will help to track the improvement of business travel. It will eventually help to reduce the costs of the entire package.

Do not limit the traveler's autonomy

The management is responsible for budgeting the travel policy which helps to improve cost management however, it is also essential to give a degree of autonomy to the traveler. The policy should be flexible enough to allow the employee to adapt the trip as per the situation.

Traveler's security should be a major concern

Business travelers need to have security in place. The company needs to stick to its definition of standards to ensure the employee's integrity. The CTAs should have reliable partners (travel insurance, airlines, hotel chains etc.).

Mobility and automation

To optimize time and ease the processes, the administration of management platforms should have automated processes. This means they should adopt mobile solutions where search options, travel alerts, ticket reservations etc. can be accessed quickly, easily and on the go.

Corporate Travel Trends in 2016

Corporate travel trends tend to change regularly. 2016 has also not been any different and the travel management companies (TMCs) and corporate travel agencies (CTAs) are quite focused to provide steady if not strong axis all over. A growing MICE sector, investments in mobile and big data and enhanced focus on duty of care are some of their areas of focus.

Rising prices

The consolidated buzzword among global suppliers, airfares, hotel rates etc. is the rising fares. It is sometimes the move of the suppliers to generate discounts which encourage travel if there is a strong decline in demand. A positive 2016 world economy has been bringing an increase in air fares of a few percentage points, hotels are expected to see 4%-6% rise in average global rates and the competition will remain moderate in the car rental services.

Duty of care

Risk management is one of the major points of emphasis for corporations. Corporate customers are allowing new policies and improved technologies to monitor employees' location in case of an emergency, especially when they are travelling to foreign destinations. For instance, Concur Risk Messaging helps to identify the travelers moving around in the world and alerts them with alternate travel arrangement as and when needed.

Focusing on MICE

Meetings industry is a major growing sector and the corporate travel trend is developing on it. The corporate travel agencies should better start aligning the various meeting procurement methodologies with its transient travel sourcing. One of the ways could be to broaden the variety of meeting services by incorporating incentive trips within it.

Investing in technology

A sharper focus on increasing value and becoming more traveler-centric can be done by bringing in mobile friendly technologies. Mobile and big data are definitely the two most significant technological investments which any corporate travel agency must focus to make their platform more appealing.

Business travel analysis after Brexit

Following Brexit, ACTE and CAPA shared their speculations. According to them, the greatest short-term effects on the travel industry will come from the weakening of the pound against other world currencies. Greeley Koch, executive director for the Association of Corporate Travel Executives said that the business travel industry will trend on currency fluctuations; with some companies taking advantage of the weaker pound and traveling more, while others may withhold business travel until world markets find their own level.

Impact of terrorism on corporate travelers

Travel policy makers and administrators need to be guided by rising terrorism scare. For executives and staff undertaking travel on behalf of businesses, the travel agents and corporate travel agencies (CTAs) should prove the reassurance for their safety through the travel policies. It is more than likely that the surveys conducted over corporate travelers reflect the general concern of the global business travelers about the spate of terrorism. However, there is no denying the fact that terrorist threat is changing the patterns of business travel. The key impact of this is to keep in mind that the companies providing travel services for business travelers need to enhance their focus on security and the associated risks in delivering the services to corporate clients. According to a recent finding, travel managers have higher estimation of their policy's effectiveness in addressing risk compared to skeptical business travelers.

Concluding

Although the corporate travel sector has continued to progress, there are a plethora of challenges faced by the industry. A rapidly changing consumer market, the emergence of new business models, the impact of technology, man-made and natural crises are some of the fulcrum points that need to be considered before planning corporate trips.

How I Become A Football Manager With No Previous Experience

I was always the last player to be picked for football as a child, so I never considered myself a good footballer. I dabbled in amateur football when I was in my late teens, but a spate of unforced emergencies including two broken wrists, a compound break to my arm and a sprained ankle saw me leave football and try other activities. I reached the age of thirty feeling I had never gotten involved in a sport in the way I would have liked.

I am a big fan of a well-known football management simulation where I have spent hour after hour trying to lead my favorite team to virtual glory. Notifying my aptitude for organization, planning and attention to detail I set about contacting local Sunday league football teams, asking if anyone needed help with running their club. After a short time I was contacted by a team who asked to meet me and discuss this further.

After meeting the manager I was installed as his assistant manager and my job was to fill in the team sheet, fill the water bottles before the game, help pick the team and ensure we collected all of our equipment at the end of the match. It was not glamorous, but I eagerly grasped the opportunity and thought to prove myself as a reliable helper.

The team manager left our club in the summer and rather than choose a new manager the players asked me to take over. I am now manager and in charge of the whole club. I was recently contacted by a team who play at a slightly higher level on a Saturday and asked to discuss joining their club in a management capacity. Their club chairman had noticed how I had improved the organizational structure of the club and this led to him getting in touch.

For those of you who may think that there is no chance of getting involved in football management if you have not had a strong professional or amateur football career then think again. It is possible and I would suggest it can be straightforward if you find out who the right people are to approach in your nearby league and offer your assistance to anyone who might be interested.

Running a grassroots football team is a time consuming task. Most clubs will be happy to accept your help. Always be punctual and reliable as this will be a huge asset to any club. You will be surprised at how difficult it is for managers to get their players to turn up to play on occasion, so having reliable management assistance will be very valuable to your new club.

You will find that these qualities are in demand right across the sport, so expect other offers to follow once word spreads that you are an asset to your club.

Fleet Managers Using Geofencing to Monitor and Track Company Assets

Asset monitoring using geofencing is a cost effective way for businesses to track inventory and high valued content.

Asset monitoring and protection is an important part of fleet management.

An essential part of monitoring and protecting your company's equipment, fleet, or high valued content is being able to know where they are and what they are doing at all times.

This is what makes geofencing so valuable.

Geofencing or geo-fencing, is the process of using GPS tracking software to create a virtual boundary around a specific geographic location to be tracked using GPS tracking hardware.

Aside from just being a way to track activity within a specific geographic location, geofencing is a powerful tool used in establishing driver accountability, improving daily operations, and increasing overall company productivity.

Creating geofences to efficiently begin monitoring activity into and out of a specific location is very simple.

Step One: To begin creating your geofence, select the polygon radio button. Then give your geofence a name.geofencing

Step Two: Draw a polygon around the geographical location you want your geofence to encompass.

Step Three: After completing the polygon shape, type in a contact name and email for the geofence alert to be sent to. Click 'Set Geofence' go create.

NOTE: When creating a geofence, you want to make sure to create an entry / exit point to be used to trigger incoming and outgoing geofence alerts. If the location you are creating a geofence for contains a wash area, make sure to create an entry / exit point for it to trigger it's own event when trucks / vehicles are done unloading and need washing before being reloaded. Geofence alerts can help businesses to further manage a positive customer experience with real-time data about a drivers current location and whether they are loading, unloading, or even in a washing event.

Once a geofence is established, anytime traffic enters or leaves that specified area, alerts will be sent to fleet management specifying either an entry into or an exit out of the location.

Geofence alerts and reports allow dispatch to not only know where their fleets are, but also gives them the ability to know if their fleet, whether it is a vehicle, loaded trailer, or a piece of equipment, is moving or not.

This is especially important in cases where construction equipment left on a site sets off a geofence alert after-hours.

It may also indicate a possible theft or off-hours use of company equipment by an employee or someone else.

Either way, asset monitoring using geofencing means being able to catch both instances of activity and could mean a savings to the company bottom-line.

Sales Force Software Benefits Employees and Owners

The Commission is one form of incentive. Employees who are involved in sales receive their monthly salary plus commission per month as part of their compensation. In a large organization that has many sales employees, it is quite difficult to monitor sales amount with their respective quota of each employee which is the reason why managers hire more employees to do the administrative work of their sales people. More employees mean more manpower cost to the company.

One way by which a company can cut cost is through the use of Sales Force Software. Aside from no longer needing more employees to do the administrative work and monitoring work of people who focus on closing the deals, it will be able to enable the sales people to do what they are supposed to do but more effectively and more efficiently. It also enables managers to monitor the sales of their people and give what is due them. Thus, employees no longer waste time checking and rechecking what has been given them which will enable them to focus more on their work. There are many kinds of versions of the software available. All you need to do is find the one that will fit you and the type of industry that you are in. That is one way by which you can determine which sales software to get.

From an owner's point of view, a sales force software is a necessity. It will be able to give accurate numbers on the performance of the sales employees which will enable them to manage their people well. Aside from giving proper incentives, they will be able to give other forms of motivation to inspire their workers to work well or if the numbers show that there is a dip in the performance, the owners will be able to nip it in the bud which is why this software is considered as an effective tool for sales management.