BOTS Companion of a Modern Revenue Manager

Bots have become an important part of human life both, at the personal and professional front and their involvement is climbing new peaks with every passing day. They surround us in our daily life in the form of Artificial Intelligence, Search Engines, and Software. Part of it has also paved way for smarter and efficient revenue management for hotels fueling the debt that if humans should be irrevocably replaced with bots for this complex round the clock function. Although the practice may be at a nascent stage to draw concluding, it has certainly made a mark in the real of the hospitality industry and has become an indispensable part of any hotel revenue management.

Artificial Intelligence powered robots can analyze and synthesize large chunks of hotel data collected at various touch points in a fraction of seconds to present meaningful insights about the booking pattern, demand, guest behavior which is impossible to be grouped or processed by any amount of human workforce with the same efficiency as bots. It will not be an exaggeration to say that the Artificial Intelligence has sort of revolutionized the hospitality industry across the globe, enabling every business to improve on multiple fronts like hotel pricing, price optimization, revenue management, guest experience management, booking management, demand and even capacity optimization of properties.

Furthermore, these bots are also capable of analyzing trends and trace upcoming events in the town to estimate the rise in demand, providing enough room for revenue managers to tweak the pricing and availability instead of fire fighting the situation at the last minute.

Leading hotels have already started betting big on AI powered bots and poised to explore new ways to make bots a part of their business operations. One significant advantage bots have over humans is that they can work tirelessly 24X7 with the same precision. Hotel industry requires attention 24X7 and is one of the most dynamic industries with continuous fluctuations in trends, demand, and prices. That is where these robust machines have huge value to add to the revenue management realm. These invisible machines can not only quickly determine the best rates at a particular time for your property, (room rate optimization) but also advise the revenue managers on which segment to target and the kind of promotional offers to be run to maximize the revenue.

Another major area where hotels continue to hustle is direct bookings. Hotels have been continuously trying to improve booking numbers on their own website since OTA missions are touching skies, eating up a major revenue share of hotels. Hotels would be surprised to know that even in this area, bots can improve their game and help increase the number of bookings by a decent percentage. With advanced learning capabilities and rigorous analysis of visitor's purchasing behavior, AI powered bots can refine the visitor experience and personalize every visitor's journey to their needs and interests. This increments visitor engagement and reduces the cycle time of purchase leading to conversion on the hotel website itself.

This again brings us to the joke that wherever revenue managers can be gradually replaced by bots completely risking their roles and jobs in the industry altogether. The answer is obviously NO since these micro machines can only process and analyze only a set number of parameters in their decision and often neglect external market implications that may not be considered by such bots but are easily identifiable only by human revenue managers and this acumen is gained by experience.

Therefore, the ideal mix should be machine results mediated and supervised by human revenue managers. For eg, Pricing is one area which could have been automated with a reasonable amount of diligence and control of the revenue manager. Similarly, online reputation management can also be monitored with technology; however, a personalized approach will take you a long way. The key is to automate the processes that require minimum human intervention and involve human where necessary. This will help revenue managers to don more hats at the same time like exploring more avenues to maximize per guest audience and focus on other revenue increasing strategies.

Thus, witnessing the scenarios discussed above, we can conclude that the status of the bots is of a companion to revenue managers instead of a successor who will complement them at every step with razor fast information and analysis of the market and competition, enabling revenue managers to take informed decisions in no time and help them optimize revenues and drive the hotel towards new millions of success.

10 Advantages Of Field Data Collection With Mobile Devices

Field Data Collection can be a very difficult and time-consuming process. Collecting field data manually requires a great supply of money, materials, staff and other resources. With such an investment comes the great responsibility of collecting the right data in the short amount of time, as the data collected on the field affects the productivity of the company.

All thanks to the ever-evolving technology, with the help of mobile devices seems to be the only solution to the challenges faced by the field data collection teams. This not only replaces the age-old obsolete Pen-Paper method of data collection but also provides new ways of utilizing the time of the workforce available on the field. The field data collection app is built suitable for all devices be it data collection app for Android or be it data collection app for iOS.

The mobile device based tools have been established in almost all developed as well as developing countries. It is but obvious that the companies which adopt this online method prosper more than the ones who are still stuck in the age-old methodologies.

Let's take a look at the advantages to executives and workers who have specialization in this area.

1. Supercharged Productivity













Mobile forms based platforms allow systematic and efficient organization of the data collected thanks to its real-time indicators. This allows a lot of time to be saved in collecting data and reporting it back to the head office. All the employee has to do is simply fill the form on his/her mobile device and submit them instantly for analysis.

2. Never Lose Data













Data, mostly old data is always required to verify or sometimes even to compare with the new data allowing a company to set new benchmarks and define long-term goals. The data collected on the mobile form is saved directly to the cloud. This helps in enabling the user to access the data whenever and wherever the user wants without the fear of ever losing the data.

3. Allows Collection Of Rich Data













Collection of just numbers and text is just like some other methods. But the collection of rich data is now possible all because of mobile data collection forms. Rich data includes things like images, location, audio, video and also scanning a barcode. This enables one to determine authenticities of the collected product or information.

4. Huge Cost Savings













Saving idle time and resources lead to the savings of huge amounts of money. Mobile forms do the same thing and cut costs in the processes like transportation or even cutting the use of paper and many more such things. As it also saves data to the cloud the losses occurring due to loss of data is also eliminated.

5. Works Even Offline













Mobile forms can be filled both online and in offline mode. This works very well as there are a lot of areas in the world which still do not have mobile network coverage. All the worker needs to do is fill in the form and save it to upload later whenever the device gets internet access.

6. Comparing With Other Data













It is very easy to compare data on field apps rather than comparing it manually. Data collected on the App can be easily compared with the already existing data. This allows the management to take important decisions that can further add to the productivity of the company in near future.

7. High Service Quality













Mobile forms do the evaluation of work in a faster and efficient way with great accuracy, This adds to the satisfaction of both the service provider and the customer.

8. Workflow Automation













Zero or minimum human interference minimizes the time required to do work and also eliminates errors made by humans. The workflow is made smooth as it is being automated and hence follow every step as set by the form builder at the start and is followed again and again without the actual involvement of the user.

9. Accelerated Process













Instant email of collected data is sent to the customers, colleagues, and partners instantly. The dispatch feature allows to assign jobs quickly and handle approvals with mobile workflows.

10. The Ease Of Use













Perhaps the best advantage of field data collection is its Ease of use. Mobile forms are prepared easily using drag and drop method on their websites. These data collection mobile forms are then distributed on the mobile devices of the field worker to fill up and provide necessary details.